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Frequently Asked Questions

1HOW FAST CAN WE RIDE WITH SEPAL?

The structure of Sepal is designed to withstand speeds up to 120KmpH. We recommend users to not travel beyond 100KmpH with Sepal.

2WILL THE DEVICE FIT ANY MOTORCYCLE.

As long as the motorcycle has foot-rests and petrol tank, Sepal can be fixed.

3WHAT'S IN THE BOX?

Watch the video below to learn how to unbox & assemble the parts.

4IS FIXING THE DEVICE TO THE MOTORCYCLE PERMITTED BY LAW/RTO?

Yes, Fixing Sepal doesn’t require you to make any modification your bike. So, using Sepal is not prohibited and is permitted for use on roads.

5 WILL IT AFFECT THE BIKE STABILITY IN CURVES OR IN CROSS-WINDS?

No, Sepal is made from High strength Aluminium alloys & Fibre-reinforced polymers and is completely stable in all kinds of curves and cross-winds.

6CAN THE PRODUCT BE REPAIRED/SERVICES IF BROKEN?

SEPAL is designed to be User Friendly and Do It Yourself. In case of any repair, customer can purchase spare parts directly from us and fix it.

7IS THERE ANY GUARANTEE/WARRANTY ON PURCHASE?

The product comes with a 6 months warranty covering any manufacturing defects.

8IS THE MOBILE HOLDER SAFE?

Yes, we have tested the mobile holder in all kinds of roads and speeds, it is very secure.

9WILL I NEED TO GO TO MECHANIC TO FIX SEPAL?

No Sepal can be fixed by anyone with their bare hands. No prior experience or tools are needed. You can simply follow our instructional video.

10WILL FIXING SEPAL LEAVE ANY PERMANENT MARKS OR MODIFICATIONS?

No, Fixing Sepal doesn’t require any permanent modification to be done on your bike. And no scratches will be left on your bike since the base has rubber footings.

11CAN I USE SEPAL FOR TOURING?

Yes, Sepal is well built and can be used for extended journeys. If you are riding alone, we recommend that you remove the back portion of the canopy for much better durability & handling without compromising on the comfort.

12IS THE VISIBILITY AFFECTED IN RAINS?

During Day the day, no the visibility is not hindered. During the night, visibility is slightly affected, mainly due to the glare. Since the windshield has hydrophobic coating, the water doesn’t stick to the surface and slides down quickly. However, caution is advised while driving at night in rain. In case of any obstruction in view, we strongly recommend users to have the windshield open while riding.

13ARE THERE ANY PRECAUTIONS TO BE TAKEN?

It is recommended to unplug your IOT module from the phone when in heavy rains to avoid even minimal damage and re-plug only after the module is fully dry.Tank bags and pouches should be removed to set up SEPAL. Should be Installed directly on the petrol tank.

14Shipping

Shipping facility is available across India on all the products. The shipping fee is separately chargeable and varies according to the location. Customer will be communicated regarding the same.

15Accepted Payment Methods

All standard payment methods Debit Card / Credit Card / Net Banking / UPI (COD is also available upon request but will be charged separately.)